What level is Consumer Rights, Retail Claims & Monetary Refunds?

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French Vocabulary

Consumer Rights, Retail Claims & Monetary Refunds

Vocabulary for product malfunctions, warranty claims, standard refund paths, and customer service escalation.

Level B1 Category Vocabulary

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Lesson Summary

Vocabulary for product malfunctions, warranty claims, standard refund paths, and customer service escalation.

Vocabulary

Faire une réclamation

The basic vocabulary for shopping and refunds was introduced in clothing, apparel materials & fashion aesthetics. This lesson provides the precise lexicon for describing a defective product, understanding warranty rights, and interacting with customer service. The double object pronouns studied in double pronoun placement: present tense frequently appear in the context of exchanges and refunds.

Problèmes de produit

French	English
défectueux / défectueuse	defective / faulty
en panne	out of order / broken down
abîmé(e)	damaged
rayé(e)	scratched
taché(e)	stained
il manque une pièce	a part is missing
ne fonctionne pas	does not work
la panne	breakdown / fault

Garantie et service après‑vente

French	English
la garantie	warranty / guarantee
le bon de garantie	warranty card
le service après‑vente (SAV)	after‑sales service
la réparation	repair
l'échange (m)	exchange
le remboursement	refund
le geste commercial	goodwill gesture / compensation
le litige	dispute
le médiateur	mediator / ombudsman
l'association de consommateurs	consumer association

Phrases utiles

The following expressions are useful in a customer‑service interaction:
- J’ai acheté ce produit il y a trois jours et il est déjà en panne.
- Je voudrais un échange ou un remboursement, s’il vous plaît.
- Avez‑vous le bon de garantie ?
- L’appareil est encore sous garantie.
- Pouvez‑vous me le réparer ? (Note the double pronoun me le before the verb.)
- Je demande un geste commercial pour le désagrément.

Examples

Mon téléphone est défectueux. Je l'ai acheté la semaine dernière. Est‑ce que vous pouvez me l'échanger ?
The double pronoun me l’ (indirect + direct) is placed before the infinitive échanger. For the order, see double pronoun placement.
Le SAV m'a proposé un remboursement parce que la réparation était impossible.
Le SAV (after‑sales service) offered a refund; the cause is given by parce que.

Related searches

These are the main phrases this lesson covers:

Consumer Rights, Retail Claims & Monetary RefundsVocabulary for product malfunctions, warranty claims, standard refund paths, and customer service escalation.Navigate a faulty product claim, request a replacement or reimbursement, and understand basic consumer guarantees.VocabularyB1vocabularyLearn French VocabularyFrench VocabularyFaire une réclamationThe basic vocabulary for shopping and refunds was introduced in clothing, apparel materials & fashion aesthetics. This lesson provides the precise lexicon for describing a defective product, understanding warranty rights, and interacting with customer service. The double object pronouns studied in double pronoun placement: present tense frequently appear in the context of exchanges and refunds.