Speaking B1

Formal Complaints (Letters & Calls)

Exiger, se plaindre, service client

Intermediate Speaking Progressive topic path 4 stages
Start interactive speaking topic Formal Complaints (Letters & Calls)

How this topic progresses

This speaking topic is organized like a guided path. Learners move through each stage in order, building confidence before they try the next set.

Stage progression

Step 1

Basic Vocabularies

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1 sets
  • Complaint Terms

Step 2

Built Sentences

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3 sets
  • Writing a Formal Complaint
  • On the Phone to Customer Service
  • Resolving a Dispute

Step 3

Master Sentences

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4 sets
  • Formal Letters of Complaint
  • Telephone Complaints
  • Knowing Your Rights
  • Accepting Solutions & Moving On

Step 4

Dialogues

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2 sets
  • Complaining About a Faulty Product
  • Writing a Letter to the Landlord

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